We hope this FAQ page will answer most of the questions you may have.   Please read through the frequently asked questions below to see if you find your answer before contacting us.    We like to save time to answer specific questions that are not on this FAQ list.   We do love to hear from our customers, so please don’t hesitate to contact us if your question is not answered here.  We really don’t mind answering questions for our customers!

We use USPS – (United States Postal Service).  We do our best to apply fair shipping costs to each order.

  •  We charge a low, flat shipping rate of $6 for within the US, unless otherwise specified on  especially large or heavy items.
  •  We offer free shipping for orders over $50 within the US .
  •  We charge actual cost for international shipping, with no additional handling charges.

If you order a product that is ready to ship, it will ship within 3 business days via USPS Priority.   For custom orders, Please allow two weeks to create the order, then it will ship out USPS Priority.

Look for the Ready to Ship badge to understand what can be shipped right away:


Some pieces can be changed to your favorite color, depending upon the piece.  See our Customizable page to see your options.  Please contact us if you would like to request a special order for something you don’t see.

We do!  Please check out our Customizable page, or use the contact form for details and price quotes for other items not pictured.

Please allow up to 14 days for us to create a special piece just for you.  No two pieces are ever alike, so there will never be another one the same as yours.   If you are looking for something very specific, it may take some time to find the right components for you.  We normally use only vintage and antique components and unfortunately, we can’t just order new parts online.  We have to do some searching and digging!

We NEVER sell, trade, or give away personal information or email lists.  You will not receive any spam mail from using our site.  We hate it as much as you do!  However, we do use your personal information to process sales, and we share information in order to send you our newsletters if you have given us permission to do so.  This is a limited list of how we share your information.  Please refer to our Privacy Policy  page for more detailed information.

Yes!  We use professional services to ensure this site is safe to use.  We use a dedicated IP address and have been issued an SSL Certificate to ensure your safety.  SSL (Secure Sockets Layer) is a security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.  It will show up in the bar as a green padlock, and is indicated in the website address as an “s” in the https//crystalsandcogs.com.

You can go to the home page and click on the 20% discount box or sign up anywhere you see a newsletter signup form.  Additional sales and discounts will occasionally be sent out in newsletters if you choose to subscribe.  If you are interested, sign up here.

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